Terms and Conditions

The following terms and conditions shall be applied for activities offered and delivered during all seasons by Lapland incoming ltd through Programs in Rovaniemi and any other area of where the services are delivered.


Services and Prices: The prices and the services offered and to be delivered by Lapland Incoming under these Terms & Conditions for activities are set out in the program descriptions for each weekly program service. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Lapland Incoming reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of Lapland Incoming. Booking: Reservation received by Lapland Incoming is considered as confirmed upon reservation confirmation send by Lapland Incoming to the consumer. Payment options will be presented in our web store, or in case of reservations made on the spot, during the booking process. Please make a booking filling all fields and specify your accommodation so we can contact you for more information. We will send you a confirmation of your reservation by email with meeting point details. We keep a right not to accept your booking in case of maximum participants already reached or any other force majeure reason, in that case we will contact you by email as soon as possible but latest within 24 hours.

Cancellation terms: Total cancellation: More than 7 days prior to the arrival cancellation fee is 10% of total amount. 7-1 days prior to the activity time or no show 100% of the total amount. For cancellations, please contact sales@laplandincoming.fi and refer to your booking number. Or call +35840. We keep a right to cancel the program if it is needed because of the safety or weather conditions. In this case the paid funds will be fully refunded to the payer. We also keep a right to change routing of the safari or the program itself to ensure the safety or the pleasance at the safari. Changes: All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Lapland Incoming. Child Policy: For children of age 4-14 years Lapland Incoming will apply special child rates. For snowmobile safari this discount entitles children to a seat in a sled pulled by a snowmobile driven by the guide. Children over 140 cm in height are allowed to sit on the snowmobile when paying the adult price.

Pregnant women: Pregnant women should not use the snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. If the program requires special organization (e.g. additional transport), Lapland Incoming shall not be responsible for the possible extra costs.

GENERAL TERMS & CONDITIONS Consumer is a person, who has delivered the Order or other way confirmed the booking to Lapland Incoming. For the avoidance of any doubt, a company, corporation or community is not a person. Hereinafter each alone “Party” and together “Parties”. “Order” is any documentation in written form, from the Consumer to Lapland Incoming to make a booking. “Order Confirmation” is any documentation from Lapland Incoming to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.

Service language:
Language used for guiding and during all services is English if not otherwise stated or agreed. Liability: Lapland Incoming shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions. Motor Liability Insurance: All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. Compensation for damages or injury resulting from a road accident shall be covered by the valid Motor Liability Insurance of the vehicle that caused the accident. Under the provisions, any person suffering bodily injuries is entitled to receive compensation for the cost of medical treatment, pain and suffering, and handicap, in accordance with the terms and conditions of Motor Liability Insurance and laws and regulations of Finland. Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited up to EUR 3.300.000. But if an injured party has willfully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation. Snowmobile Safaris: All snowmobiles used in safaris are insured as required by Finnish law and the coverage is subject to the above mentioned Motor Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The amount of the compulsory deductible expense is at most €1000.00 per driver per snowmobile per incident. The driver of the snowmobile must be at least 15 years of age and in possession of a valid driver’s license. Finnish law prohibits driving a snowmobile under the influence of alcohol. As the responsible safari organizer, Lapland Incoming reserves the right to change the routing, schedules and duration of the excursions if necessary, due to prevailing weather conditions, or if deemed advisable due to safety reasons and the comfort of the participants. Lapland Incoming also reserves the right to discontinue the safari if a participant is seen as a potential danger to him/herself or to others, or is in poor health. Other Injuries: Lapland Incoming may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of the Lapland Incoming or its employees or sub-contractors or by the provision of faulty equipment. Lapland Incoming is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended. Program services e.g. snowmobile safari can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk. Force Majeure: Neither Party shall be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). If encountered a force majeure condition, the Party shall immediately notify the other Party in writing thereof, and shall keep the other Party fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under this contractual relationship. Applicable Law and Jurisdiction:
These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance. Severability: If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect. 



Maksukaista (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Maksukaista. Maksukaista, Paybyway Oy or Bambora is shown as the payment received in the bank account listing and in the invoice. Paying with Maksukaista is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Maksukaista: http://www.maksukaista.fi

Payment methods

With Maksukaista you can pay your order by an internet banking account, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

Contact Maksukaista

Maksukaista, Paybyway Oy (business-id FI24865594)
E-mail: asiakaspalvelu@maksukaista.fi
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland